What is UX writing?

Pallavi R
3 min readAug 27, 2020

UX means “User experience” is defined as the interaction and experience users have with your products and services of your company. The art of creating the texts that appear in the interface of websites, mobile apps which are nothing but products is UX writing. The objective of UX is to guide the user through the interface in an intuitive manner.

UX writing is the practice of creating a UI copy that guides and helps users interact with a product within it. UI copy contains buttons and menu labels, error messages, security warnings, terms and conditions and any product use instructions.

The language used when building a product or service is of high importance. Usually, it takes time for the user to understand the real message behind an action (product) is still going on in many cases.

The way in which we talk to the user determines how the user conducts towards our product. It is very critical that the level of communication should be readable and user friendly enough to build a bond. As in real-life cases, when the terminology is not clear, the user does not understand what is going on. When online, this is a risky situation.

As the applications and websites we use become more complex, there is also a rising need for consistent guidance within them. But more than that, as these digital products become more of a part of our everyday lives, we as users are searching for the ones that give us the most seamless and fluid experience.

Why do businesses need UX writing?

Ux writing is an integral division for business growth as it creates the optimized solution for users through guided voice and establishes concise communication between a user and the product.

Simply put, when using a product, UX writers help the users achieve their goals. They do this by writing the text that guides users in navigating and interacting with digital products, along with calls-to-action, assisting content, on-board flows, menu taxonomy and more.

A UX writer is an individual who edits content for user experience by the use of the words we read or hear from the digital products we use today. UX writers play a vital role in product development and design teams in real-time.

Written text stays deep in the human’s memory.

When using a website, an app, or software, each user requires some form of direction. UX writing fills a distance between the design and visual interface, between the software and its customers. Often a written explanation or instructions may not be included, but in a vast majority of cases, words are part of a website’s step-by-step procedure. And all those words fall under the UX writing.

So, for quality product development strategic thinking and critical approach are essential factors.

With the help of UX copy of digital products, it is easy to educate users across the world. The main goal of UX copy is to make sure digital interfaces are easy to use for users.

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Pallavi R
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